What is 25South's return policy?
- 25South has a 30-day return policy. To be eligible for a return, the item must be in the same condition as received, unworn, unused, with tags, and in the original packaging. You'll need to provide the receipt or proof of purchase. Contact returns@25south.co.za to initiate a return.
How long does it take to process a refund?
- Once 25South receives and inspects your return, they will notify you of the refund approval status. If approved, you can expect a refund on your original payment method within 10 business days. However, it may take additional time for your bank or credit card company to process the refund.
What if I receive a damaged or wrong item?
- If you receive a defective, damaged, or incorrect item, inspect it upon reception and contact 25South immediately. They will evaluate the issue and make it right.
Does 25South accept returns on sale items or gift cards?
- Unfortunately, 25South does not accept returns on sale items or gift cards.
Can I cancel or return my order shipped to South Africa within a certain period?
- If the merchandise is being shipped into South Africa, you have the right to cancel or return your order within 7 days, for any reason and without a justification. The same return conditions apply: the item must be unworn, unused, with tags, and in its original packaging, along with proof of purchase.
Where is 25South located?
- 25South is located at 1 Knightsgate Industrial, 1 Jonas Road, Germiston, South Africa 1401.
How can I contact 25South's customer support?
- You can contact 25South's customer support by emailing them at hello@25south.co.za or by phone at +27 11 824 2534.
What does the 30-day return policy cover?
- The 30-day return policy allows you to return items within 30 days of receiving them, provided they are in the same condition as received, unworn, unused, with tags, and in the original packaging, and you have the receipt or proof of purchase.
How do I initiate a return with 25South?
- To start a return, you can contact 25South at returns@25south.co.za. They will provide you with a return shipping label and instructions on where and how to send your package.
What are the general conditions for using 25South's services?
- The general conditions include not using the products or services for illegal or unauthorised purposes and not violating any laws in your jurisdiction, among other things.
Can minors use 25South's website?
- Minors can use the website with the consent of their legal guardian.
Can 25South modify or discontinue services and change prices?
- Yes, 25South reserves the right to modify or discontinue services and change prices without notice.
What is the governing law for 25South's services?
- The governing law for 25South's services is South African law.
What payment options does 25South accept for purchases?
- 25South accepts all major credit cards, debit cards, and Instant EFT (Electronic Funds Transfer) as secure payment methods.
Is my payment information secure when making a purchase on 25South's website?
- Yes, 25South takes the security of your payment information seriously, and they use secure payment processing methods to protect your data.
What happens if I'm not satisfied with my purchase from 25South?
- If you're not satisfied with your purchase, 25South offers a satisfaction guarantee, and they will refund your purchase. You can refer to their refund policy for specific details on the process.
Are the team members at 25South knowledgeable about the products they offer?
- Yes, the team at 25South is fully trained on all the products they offer, ensuring that they can provide customers with accurate and helpful information.
Can I track the delivery of my order with 25South?
- Yes, you can track the delivery of your order from the store to your door anywhere in South Africa. Details on how to track your delivery will be sent to you once your order has been processed and handed over to our delivery services.
Is there a minimum order requirement for purchases on 25South's website?
- No, there is no minimum order requirement, so customers can purchase items based on their individual preferences without such restrictions.
